Frequently Asked Questions
How does KemBag work?
KemBag is a lightweight NO STRAP design backpack to hold ice or ice packs against your back while you ride. It is designed to clip on your back jersey. Inserted between your back and your jersey. The ice provides direct cooling to your core, helping you stay comfortable and perform longer in hot weather. It comes with a zip bag that can be used to keep the ice from dripping. You can also leave the zip bag half an inch open if you want ice water dripping.
How long does the ice last?
Typically 45–90 minutes depending on outdoor temperature, ice size, ice pack size, and how hard you're riding. Always use the clear zip bag with NO holes to keep the cooling longer.
Is it hard to put on and take off?
No — slide down your jersey zipper to chest level. It clips on and off quickly at the back of your jersey. Then slide your zipper up to secure the backpack in place. You can reload ice at a rest stop or café without any hassle.
Does wearing it affect my cycling?
The backpack sits between your jersey and your back. It is designed not to shift or bounce while riding. Most riders forget they're wearing it within a few minutes. We do not recommend wearing loose jersey.
How do I clean it?
Hand wash or machine wash with cold water and mild soap. Air dry. Do not tumble dry.
What is my size? / How do I choose my size?
One Size Fits All
Our NO STRAP backpacks are designed to fit most body types and carry styles. No need to worry about sizing—one pack works for everyone.
How much does it weigh?
KemBag is designed to be as light as possible so it doesn't affect your ride. It weighs 29 grams.
Do you offer warranty on your products?
Yes! All our backpacks come with a 1-year manufacturer's warranty covering defects in materials and workmanship. If you experience any issues, please reach out to our support team and we'll be happy to help.
What size ice packs fit?
reusable ice packs up to 15x23 cm. Most gel ice packs available at pharmacies or supermarkets will work perfectly.